Privacy Notice

1. Data controller

For the purposes of this notice, “Davvero Derma” refers to the commercial brand used to identify dermatologic services offered through this website and its contact channels.

Contact address: Blvd. Adolfo López Mateos 1711, 1st floor, Álvaro Obregón, 01600, Mexico City, Mexico.

Privacy and ARCO rights contact email: contacto@davveroderma.com.

Phone and WhatsApp contact: +52 33 2832 5921.

2. Personal data that may be processed

Davvero Derma may process personal data that you voluntarily provide when requesting information, booking an appointment or communicating through external channels such as WhatsApp, phone call, email, Google Calendar, Google Maps or Instagram.

• Name and identification data.
• Phone number, email address and contact details.
• Preferred date, time or type of appointment.
• Information provided in messages, calls or requests.
• Data necessary to provide administrative follow-up for an appointment or request.

If you provide information related to your health status, symptoms, conditions, previous treatments, images, photographs, medical history or any other medical information, such data may be considered sensitive personal data and will be processed with greater care and only for purposes related to care, administrative guidance, appointment preparation or provision of health services, as applicable.

3. Purposes of data processing

Primary purposes:

• Responding to information requests.
• Managing appointments, confirmations and related communications.
• Providing administrative guidance regarding dermatologic services.
• Following up on requests made through contact channels.
• Complying with applicable legal, regulatory, administrative or security obligations.

Secondary purposes:

• Sending general information about services or availability.
• Improving the communication and care experience.
• Conducting satisfaction or service quality follow-up.

You may object to the use of your data for secondary purposes by writing to the privacy email indicated in this notice.

4. Third parties, processors and external channels

To operate the website, respond to requests and facilitate communication, Davvero Derma may rely on providers or technology platforms, such as hosting services, email, scheduling tools, WhatsApp, Google Calendar, Google Maps, Instagram or other digital channels.

When using external links, you may leave the Davvero Derma website. Data processing carried out by those third parties is governed by their own privacy notices, terms and policies.

Davvero Derma does not sell personal data. Your data may only be communicated to third parties when necessary to fulfill the purposes described, by legal obligation, by request of a competent authority or when there is consent from the data subject.

5. Cookies and similar technologies

As of this update, this website is designed as an informational page and does not use proprietary analytics, behavioral advertising or non-essential tracking tools installed by Davvero Derma, such as Google Analytics, Meta Pixel, Hotjar or equivalent tools.

If measurement, analytics, advertising, remarketing, embedded maps, chat widgets or other similar technologies are incorporated in the future, this notice will be updated and, where applicable, the corresponding information and consent mechanisms will be enabled.

Links to external platforms may involve the use of cookies or technologies belonging to those third parties, in accordance with their respective policies.

6. ARCO rights and withdrawal of consent

You may exercise your rights of access, rectification, cancellation and opposition, as well as withdraw your consent or limit the use or disclosure of your personal data, by sending a request to contacto@davveroderma.com.

Your request must include your full name, contact method, a clear description of the right you wish to exercise and information that allows your identity to be verified. Davvero Derma may request additional information when necessary to process the request securely.

7. Security and confidentiality

Davvero Derma maintains reasonable administrative, technical and physical measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access or processing.

Medical or clinical information, when applicable, must be treated confidentially and kept separate from purely informational website content.

8. Medical scope and clinical documents

The information published on this website is for informational purposes and does not replace a personalized medical consultation. Any diagnosis, treatment or procedure must be indicated by a health professional during consultation.

This privacy notice does not replace informed consent forms, clinical photography authorizations, procedure consent forms, medical history, clinical notes, prescriptions, the clinical record or any other medical documents that must be obtained in the context of clinical care.

9. Changes to this privacy notice

Davvero Derma may modify this privacy notice to reflect legal, operational, technological or service-related changes. Updates will be available on this same page.